I notice what most peoplestep over. Then I find the system behind it.
I'm Satinder. Mumbai is home. I write, I coach, and at 62 I'm working through 62 things in 6.2 months. Thirty years in operations left me with one habit I can't drop: listening for what customers feel.
See the work
30+years of listening inside large operations
2,500people I was lucky to lead at ICICI Bank
100,000+customer moments a day ran through our hands
What I do now
Work takes half my week. The rest goes to writing, coaching, and the 62 list. When consulting is the right tool, it happens through SKAUR, sitting with leadership teams on process, service, and the people who have to make both work.
ConsultingProcess intelligence and service optimisation for leaders stuck in operational complexity. This is SKAUR, the firm side of my work.Visit SKAURBooksService Operations carries the professional thinking. I Am My Own Garden is the personal one, on leading a life with intention.Read the booksSpeakingTalks drawn from running large service systems, not from a slide deck about them. Stories first, frameworks second.Email about a talk
Write to me about any of it. I read every note myself, and I answer.
hello@skaur.co